Posts Tagged ‘ country

The Mr. Rogers Guide to Blogging from the Heart 26 February 2010 at 6:56 am by admin

image of Fred Rogers

As bloggers, we put a lot of effort into telling our readers how to do things.

We believe that if we can just give them enough informative content that they’ll subscribe to our blog and never leave. We try to become the best teacher we possibly can, instilling wisdom down into short, usable posts that our readers can put into action right away.

But what if that’s not what they really want?

What if they don’t want a teacher to tell them what to do?

What if all they’re looking for is a warm and understanding person who understands what they’re going through and is willing to love them, no matter what?

Someone like (you guessed it) Mr. Rogers.

Do you care how they feel?

Being a kid can be tough.

Everyone is always telling you to be quiet. No one wants to listen to what you think. Your parents make you go to bed, just when all of the fun is starting.

But not Mr. Rogers.

Fred Rogers made you feel like it was just you and him hanging out. He respected what you thought. He loved you, not because he had to (like your parents), but because he genuinely believed you were special.

After a while, you believed him. You felt special. You came back to the TV, day after day, just so you could feel that way again.

The best bloggers do that too. I read Copyblogger everyday for years before submitting this guest post, and it wasn’t just the information that kept me coming back. It was because, when I was done reading, it made me feel smarter, like I was one of the few people on the web who was truly in the know.

The more I think about it, the more I believe that’s a part of our job. Our job is bloggers isn’t just to inform our readers, but to make them feel special.

And yes, I realize it’s a little hokey, but I think Mr. Rogers can show us how. Listen to some of these quotes:

Lesson: For your audience to love you, first you have to love them. And they have to know it.

You know, I think everybody longs to be loved, and longs to know that he or she is lovable. And, consequently, the greatest thing that we can do is to help somebody know that they’re loved and capable of loving.

How much do you care about your readers? I mean, really care?

Mr. Rogers didn’t just talk to children on television. He also visited them in person. On a regular basis, he would go out into public and ask kids about themselves. He would bend down and look little boys and girls straight in the eyes, so they knew he was fully focused on them. Then they poured their hearts out to him right on the spot.

No, he wasn’t compensated for that time, and neither are we. Most popular bloggers spend inordinate amounts of time reading every comment, responding to every email, and watching what people say on Twitter. None of this has any direct effect on traffic, but what it does is build goodwill. One at a time, your subscribers find out that you really care, and it transforms them from readers into raving fans.

Lesson: Before you can be a leader, first you have to be a neighbor.

Our world hangs like a magnificent jewel in the vastness of space. Every one of us is a part of that jewel. A facet of that jewel. And in the perspective of infinity, our differences are infinitesimal.

Mr. Rogers didn’t pretend to be better than the children who watched his show. He didn’t point out how young and ignorant they were. He didn’t appoint himself as an expert and command them to listen.

Instead, he decided to be their neighbor: someone just like them, who knew what they were going through, and was ready to help in any way he could, not because they were defenseless children, but because that’s what good neighbors do.

The same is true for bloggers. If you really want your audience to listen to you, you need to take the time to tell them your story, pointing out the ways you’re similar to them and inspiring them through your example.

Lesson: Create an environment where it’s okay to be imperfect.

I like you just the way you are.

Most kids are terrified, not just of getting caught with their hand in the cookie jar or their parents finding a bad grade on their report card, but of the possibility that they’ll do something so bad that their family will stop loving them. They believe that love is only for “good” children, and they worry that they don’t deserve it.

This quote was Mr. Rogers’ gentle way of correcting (and comforting) them. Over and over again, he would tell them that, “I like you just the way you are,” not just because it sounded good, but because it was what they needed to hear. They needed to know that love wasn’t conditional, and that they were safe enough around him to make mistakes and learn how to improve.

I believe it’s important for us to create the same environment for our readers. You may not realize it, but lots of your readers are probably intimidated by you, believing that they can never be as good as you are, and they’re afraid to reach out to you for help.

It’s important to remind them that you like them just the way they are. Maybe you don’t have to tell them as often as Mr. Rogers, but take a moment every few weeks to mention how impressed you are with the creative ways they’ve implemented your suggestions and how are honored you are to have them as readers.

It’s a small thing, but it matters.

Lesson: Keep what works, throw out what doesn’t, but always know what and why.

Propel, propel, propel your craft softly down liquid solution. Ecstatically, ecstatically, ecstatically, ecstatically, existence is simply illusion.

Every day, Mr. Rogers honed his craft, paying attention to even the smallest of details.

One time, he asked a fellow actor to say “the dog is going back home” instead of “the dog is going back to his owner.” He didn’t like the word owner because it was too possessive for the children viewers.

He also stuck with what worked. “Won’t you be my neighbor?” wasn’t just the theme song for the show; it was a way to set the tone at the beginning of every episode, getting children ready to listen. And so he repeated it, show after show for years.

It’s our responsibility as bloggers to hone our craft in the same way. You should experiment, not just with headlines or post ideas, but with new openings, new closes, new pictures, and even new words. It’s how you improve.

And at the same time, take a lesson from Fred Rogers and don’t be afraid to repeat what works.

Lesson: Seize your opportunity

When will your opportunity be?

Every day that communicate from the heart, you have a chance to change the world.

Back in 1969, Nixon proposed cuts to PBS, leading the Senate to hold a hearing that would decide the future of the station. And who do you think appeared before them and melted their hearts with words?

Mr. Rogers.

He wasn’t the CEO. He wasn’t a Washington insider. He wasn’t even well-known to the committee. Yet he showed up, spoke from the heart, and transformed some of the toughest, most hardened politicians in the country into raving fans.

It was the opportunity to create change that many of us dream of, and he seized it. But here’s the real question:

When will your opportunity be?

Watch this video, and think about it. Because when it comes, we’ll be counting on you.

About the Author: Karl Staib writes about building stronger relationships and being happy at work: Work Happy Now! If you enjoyed this article, you may like to subscribe to his feed, follow him on Twitter, or read one of his most popular articles: How to Write a Career List.


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The Mr. Rogers Guide to Blogging from the Heart

+ Channel 4 verus Google and YouTube By admin 24 February 2010 at 7:45 am and have No Comments

How often do you see this message on youtube when looking for channel 4 content:
This video contains content from Channel 4, who has blocked it in your country on copyright grounds.
Just try this search you see the top results, click one if you’re in the UK and You Tube should show you the copyright [...]

Channel 4 verus Google and YouTube is a post from: Dave Naylor’s SEO Blog.

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Channel 4 verus Google and YouTube

+ February 2010 SEOToolSet Newsletter: Welcoming Bruce Clay Australia By admin 15 February 2010 at 5:30 pm and have No Comments

The SEOToolSet Newsletter is hitting inboxes tomorrow morning, and this time you’ll want to give it a good looking over. February’s edition of the newsletter has some exciting new features built in.

SEOToolSet Newsletter logo

First, we’re psyched to announce that Bruce Clay Australia will be contributing articles and news stories to the newsletter each month. Within the usual hot topics, shuffles, shindigs, attaboys and word on the wire, you’ll find Australia-specific items indicated by the Australian flag.

Bruce Clay Australia’s blogger-in-chief has also authored this month’s feature article: a look at the state of Australia’s search market. Until the newsletter is published in all its Aussie-American glory, let’s take a peak at what the SEOToolSet Newsletter has to offer readers tomorrow, shall we?

Feature: The State of the Australian Search Market

Readers with international clients or an interest in the global search industry will want to pay special attention to this piece.

Australia has always had a healthy obsession for a few things that make this country great. Things like your favourite sports team, a great day at the beach and a backyard BBQ, are topics that can consume a large amount of time and conversation.

There is one oddity that continues to boggle my mind, which is the focus on PPC when it comes to online marketing spend with lower regard for other search activities, like SEO for example. When online marketing came to the fore a few years ago, the benefits and how to implement PPC were almost immediately understood while SEO was portrayed as a mystical black art. Even now with more and more knowledge emerging it seems that PPC still has the advantage on SEO in Australia by a large margin. This article conveys:

  • Why PPC dominates online marketing efforts in Australia.
  • How SEO is emerging as an important Internet marketing platform.
  • What search engine optimizers can do to evangelize to the business community.

Back to Basics: Web Analytics: Framework 2.0 & SEO Resources

For analysis of emerging approaches to Web analytics and for a list of lightweight analytics resources that apply to everyday SEO, check out this piece.

For search engine optimization, Web analytics is the backdrop of all initiatives — the collection, analysis and reporting of Web usage data which are the means of gauging SEO success. It is for this reason that Web analytics takes its place in the SEO Hierarchy of Needs as the required backdrop of all SEO efforts.

As the SEO Hierarchy of Needs series comes to a close, we have reached the final installment: analytics and Web intelligence. Much has been said about the science and practice of Web analytics, and here you’ll find three notable resources that are useful in the daily on-site work of an SEO.

  • The first reflects the unique place of Web analytics in the larger context of Internet marketing.
  • Next, thought leaders have introduced a new framework for analytics on the evolving Web.
  • Finally, an SEO can apply lightweight yet powerful analytics resources to measure day-to-day search engine optimization efforts.

If you’re not already an SEOToolSet Newsletter subscriber, it’s not too late. Just drop your e-mail address into the “Subscribe to Our Newsletter” field just over yonder in the blog sidebar. I’m off to enjoy the fading moments of this fine national holiday, so until we meet again, Happy President’s Day!

February 2010 SEOToolSet Newsletter: Welcoming Bruce Clay Australia was originally published on BruceClay.com, an SEO services company.

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+ SEO News: Quick Hits for Internet Marketers By admin 19 January 2010 at 5:39 pm and have No Comments

It’s been a really newsy sort of month. In fact, on tomorrow’s SEM Synergy, our weekly radio show/podcast on WebmasterRadio.fm, Bruce delves into the news with his analysis of how recent world and technology developments will affect the Internet marketing industry.

Plus guest Bryan Eisenberg, accomplished Internet marketer and author of bestselling books Waiting for Your Cat to Bark and Always Be Testing, comes on the show to talk about the trends he sees for SEO in 2010 — but it isn’t Wednesday yet, and this isn’t SEM Synergy Extras, so tune back in tomorrow for a good time with Bryan and the BCI crew!

In the meantime I’m going to stick to the news vein with a round-up of news stories and developments with special pertinence to search marketers.

Holiday Season Boosts Click Fraud

WebProNews reported today that the click fraud rate spiked in the fourth quarter. Among the findings in the report by traffic quality solutions provider Anchor Intelligence:

  • The click fraud rate hit a high of 25.5 percent in the fourth quarter, up from 18.6 percent in Q3.
  • Anchor Intelligence attributes the spike to cybercriminals trying to take advantage of the traditionally high volume of ad spend during the holiday season.
  • Anchor Intelligence expects the click fraud rate to increase over the next as a result of the increasing adoption of social networks.

Google’s Battle Against China’s Government Continues

In a recent development regarding Google’s protests against the Chinese government, the company has indefinitely postponed the launch of Google mobile handsets in China. Last week Google went public with an announcement that their relationship with the Chinese government had strained following a cyber attack on the Internet services company which resulted in the theft of Google’s intellectual property. Google said that the company would no longer censor its search results to comply with censorship laws in the country.

In an opinion published by the Chicago Tribune, Pulitzer Prize winning journalist Clarence Page put the unfolding events into scary perspective:

“That may be the real story behind Google’s pushback against the Chinese government. It follows a series of aggressive moves by China’s government that espionage and foreign policy experts say could be the opening rounds in an escalating 21st century cyber war.”

According to Almost Half of Google News Readers, a Headline is Enough

In its third annual News Users’ report, research and analytics firm Outsell says that 44 percent of visitors to Google News, a news aggregator, scan headlines without clicking through to the original news source. It’s a frightening statistic for online publishers struggling to make money in the era of free content. Other challenging realities for the news and publishing industry:

  • An overwhelming 90 percent of news readers say they won’t pay for a print news subscription in order to receive online access.
  • According to 75 percent of respondents, if their newspapers required a paid subscription they’d look elsewhere.
  • When looking for current events, 57 percent of news users turn to digital sources, up 24 percent from a few years ago.

Bruce Clay, Inc. Welcomes a Beautiful SEO Baby to the World

baby

If you hadn’t heard yet, Susan’s just become an auntie! Yesterday at 7:47 a.m. PST, Bruce Clay, Inc.’s vice president of operations Robert Esparza and his wife Jacqie introduced 7 lb., 14 oz. Izabelle Yvonne to an ecstatic group of family and friends. Mom, dad and baby are all happy and healthy! Congrats to the Esparzas!

SEO News: Quick Hits for Internet Marketers was originally published on BruceClay.com, an SEO services company.

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+ Yelp’s Dramatic Growth in 2009 By admin 09 January 2010 at 9:47 am and have No Comments

yelp-logoTri-Cities, Washington — where I live — is generally about two years behind the rest of the country when it comes to adopting whatever’s hot. I know this from spending close to 10 years as a web designer and marketer in this area, and from living here for more than 15 years.

So it wasn’t much of a surprise a couple months ago when I noticed that local businesses were really getting a lot of reviews on Yelp. After all, the rest of the country started noticing Yelp in 2007, so of course Tri-Citians would adopt it in droves by 2009. Have a look at the number of reviews these Richland restaurants have right now:

yelpreviews

That won’t seem like much to those of you in big cities, but it’s a lot for our area — and it’s a sure sign of Yelp’s dramatic growth.

If it’s actual numbers you want, Yelp CEO Jeremy Stoppelman shared some Friday on the Yelp blog:

  • 26 million unique visitors in December 2009, up 60% from 16 million unique visitors in December 2008
  • more than 8 million reviews posted worldwide

Impressive numbers, to say the least. And as Yelp continues to reach into smaller communities (like mine) across the U.S., it becomes an even more important player in local search and a must-use tool for small/local business owners.

And while I’m on the subject of Yelp, don’t miss David Mihm’s Yelp Comes of Age for more about how Yelp has grown and where the company is today.

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This is a post from Matt McGee’s blog, Small Business Search Marketing.

Yelp’s Dramatic Growth in 2009

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Yelp’s Dramatic Growth in 2009

+ Living Above The Clouds By admin 26 December 2009 at 10:40 am and have 1 Comment

View from my house


Now I know where the phase, “I’ve got sunshine on a cloudy day” from the song My Girl by the Temptations came from.

As many of you may know, I moved from Richmond to the British Properties in West Vancouver a few months back. Moving to West Van kinda complete my story as the guy who grew up in the poorest neighborhood in Canada and now lives in the richest. Yes, Vancouver has the unusual honor of having both the poorest and richest neighborhood in the country.

One of the great benefits of living in West Van, aside from the great school district, is the view. The British Properties are built onto a mountain side that offers a panoramic view of the city. On a clear day, you can see all the way to Mount Baker and Vancouver Island. And then we have days like today. While the rest of Vancouver got fogged over by a cloud that descended onto the city, I got the most amazing view ever. I wonder if this is what living in heaven is like?

View from my house

View from my house

This Is The View When The Clouds Decide To Stay In The Sky

West Vancouver

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+ Why Now Is the Time to Join SEMPO By admin 22 December 2009 at 5:44 pm and have No Comments

It’s nearly the end of the year, which marks another year that SEMPO has been a champion of the search engine optimization and Internet marketing community. For years, the Search Engine Marketing Professional Organization has been a support and resource for the search engine marketing community, offering research, trend-reporting and education to SEOs and the larger business community.

If you have some money left in your pocket after holiday gift giving, or if you’re planning next year’s budget, consider the offerings of SEMPO membership and the SEMPO Institute. It’s an especially good time to consider the benefits SEMPO has to offer because a 25 percent discount is being offered on all SEMPO Institute courses if you register by December 31 with the discount code DEC09.

At this point you may be wondering what SEMPO can offer you. I figured that one of the best people up to the task of sharing the advantages of an organization like SEMPO is the president herself, Sara Holoubek. I asked Sara some questions about SEMPO, coming from the perspective of someone who may be familiar with the group, but who’s still curious about “What’s in it for me?!” I also got her to go behind the scenes of the SEMPO board and to give up a sneak peak of what SEMPO members and the larger SEO community can look forward to in 2010.

What do SEMPO members really get out of their membership?

Sara: There are three tiers. There’s the individual tier and then there are corporate tiers — the General and the Circle. Obviously the SEMPO Circle is the tier that many companies like to go for for a few reasons. They get an additional 10 percent for a total of 30 percent off SEMPO Institute courses. And we have seen a really unexpected range of companies that are looking to educate their staff or even their clients. And we’ve seen SEMPO membership grow and change.

Obviously SEM agencies and agencies are involved, but we’re also seeing brand-side marketers. We’re seeing companies like LexisNexis building a staff and buying courses in bulk, so that discount for some members is really one of the primary motivators for the Circle membership.

Circle members also get a link from the home page — some people enjoy that, that’s really a perk. But in terms of those larger companies, they really get to gain more visibility. We have noticed with the global reach of many companies that the Circle members like to list as many offices as possible. Circle members get to list up to 20 offices in the directory, and this is actually a really important thing because many people forget that SEMPO is a global organization.

While it was started in San Jose in the U.S., we have members in about 40 countries, and we have local working groups around the world. So we definitely have people looking for services and vendors. Sometimes we have people offering special discounts for, say, a conference in another country. And unless you’re listed in the directory for those cities, you won’t get that news. So Circle members really like being able to flex their muscle and putting out all of their offices.

What about the smaller organizations, who may not need the bulk benefits, but who also have the Web designers and the PR professionals? One of the things that stood out to me when looking at the SEMPO Institute offerings is that the courses aren’t just for marketers.

Sara: When the Institute concept came about it was initially because there was a dearth of talent within the agency and marketer side, and we were blown away by the types of people who were looking to take SEMPO courses.

Search is an integral part of the way business is done, so we’ve seen everything from C-level executives having to take it to, we’ve had agencies where everybody had to take it. And again, organizations that you wouldn’t normally expect to want to brush up on their search skills. A lot of sales and account people, for example, within organizations that might be referencing a product or service that the company sells that has a search component — they’re being required to take the courses.

SEMPO conducts and publishes the Annual State of Search Survey. For a marketer, what do you think is the big benefit to having that data in hand?

Sara: You get the full report and you get it earlier. It’s really about early access, and for any of our research I would say the same thing. SEMPO members are tapped first and foremost to make sure that their voices are counted. Remember, those are the numbers that many of the major business publications quote when they quote the size of the search market, so we want to make sure our members’ voices are loud and clear since they control a significant amount of the search spending.

I would say the same thing goes for the salary surveys, which are extremely popular for obvious reasons. We tap our members and make sure that their voices are heard and then they get the report earlier than the community at large.

Have you gotten feedback from marketers about being able to take action on the kind of information provided in the State of the Search Survey report or the Salary Survey report?

Sara: On the salary survey, it’s really a personal FYI, and/or a corporate FYI. Different people use the numbers for very different reasons. The analysts that cover our space absolutely obsess over our report, and if you talk to any of the typical analysts they are looking at those numbers. So from a bigger picture, macro perspective, the data is absolutely essential.

Now if you’re a company owner, frequently folks are looking to benchmark, and they’re saying, “Well where do we sit in this mix? Where do our clients sit in this mix?” For example, if we’re seeing an increase in spending on SEO, that’s an indicator of where the CMO is placing importance, so the agency would want to know that. Likewise, a CMO would want to know that.

On the in-house and salary reports we definitely see individuals using that to negotiate their salary, but we also see companies using that for investment cases. So if I’m debating whether to bring search in-house or use an agency, I’m going to use those numbers as benchmarks and sort of standards to say, “If I were to build this in-house it would cost X, if I were to outsource this it would cost X.”

You mentioned that the fact that SEMPO is a global organization is often overlooked. What do marketers outside of the U.S. stand to gain from membership to SEMPO? Do they have that same network of resources?

Sara: The State of Search Survey is open to anyone. We do get global respondents. That being said, the fact that it is in English is a bit of a challenge. So we definitely are looking at new ways to collect information and deliver that back to the communities that aren’t necessarily in the U.S. or don’t speak English.

We have working groups, and the structure is such that we have a global committee, and then we have a regional committee, so APAC for Asia-Pacific, Europe, we’ve got a North America working group. And then we have cities and/or countries that roll up under those regions. So for example in APAC you’ve got SEMPO Singapore, SEMPO Japan, etc.

Any country, if they so choose, can actually fund their own research. We are looking at different ways to conduct the survey in other languages or give folks the tools to do so. And we have had some countries be very aggressive and conduct their own research.

We’ve also done some ten-point temperature checks in particular markets. For example, Brazil, where there’s a thriving search community, and we’re really just starting to get the number of members up and interest from the typical sponsors. So we did a ten-point survey just to see who’s out there. I believe we had over 170 answers, which is a lot of people to respond in a market where most people aren’t even aware that there’s such a big search marketing community.

What has the board been working toward this year? What can members look forward to in 2010?

Sara: One of the important things to note is that there’s 25 percent off all SEMPO courses before the end of the year. It’s a good thing to gift to your employees, it’s great to gift to your clients that might need some education, or for yourself.

As for the board, number one, board elections will be happening in early 2010. The board is elected every two years and officers are elected every year, so we’re just finishing it. The board year starts April 1, so it goes April 1 to March 31. In the early part of 2010 we will open up the nominations, and SEMPO overall, but Sara Holoubek personally, is a big fan of different names, new names.

People who have been in the space for a long time, really get involved. I’d love to see a really good, solid candidate list. So if anyone is interested in shaping the future of the search industry and helping SEMPO as it develops infrastructure, literally around the world as well as in your neck of the woods, I would really give it deep consideration — or if you know somebody who should run. And I would like to see even more representation beyond the United States. I really do hope to see some new faces join SEMPO and I really do hope that folks take that seriously because there’s a lot going on.

So what specifically are we working on? I’ve mentioned a few times the global nature of SEMPO but two years ago we started a little pilot with SEMPO Arizona which is a local working group in Arizona where folks could meet up and it was extremely successful.

We have since started local groups literally anywhere where we have enough members who are eager and volunteer to chair a local group. So if folks are not aware of their own local group they can go to the Groups and Communities page at SEMPO.org and they can see if there is one in their region. If there isn’t, they can contact the global chair or the regional chair in the region and get something started.

And I think it is really this local activity, where people get to meet face to face, they get to learn, they share ideas, they find partners, they find clients, they find vendors, they find colleagues. This is really the heart of SEMPO going forward and we’ve been working a lot on this, the infrastructure behind these groups, how do we support them logistically, financially, through sponsorships, and then through education and materials and content. Getting involved through a committee a local group or the board is the best way to make sure your voice is heard in the search engine marketing industry.

Why Now Is the Time to Join SEMPO was originally published on BruceClay.com, an SEO services company.

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Why Now Is the Time to Join SEMPO

+ SES Chicago Morning Keynote by Dan Siroker By admin 09 December 2009 at 9:15 am and have No Comments

Welcome to Wednesday, day three of SES Chicago. We have been promised that never again will this happen in December. I checked my flight when I woke up and it’s already listed as delayed. It doesn’t take off for another 11 hours.

I’m going to try not to worry about it and just focus on the excellent keynote that we have today. Dan Siroker will be talking to us about the Obama team’s online strategy during the campaign, which is pretty awesome.

Dan wants to focus on five practical takeaways in his presentation.

He starts off by showing some clips from Obama’s visit to Google two years ago. Dan was then a product manager for Google Chrome. At the time, Obama said (in the interview) “I want you to help.” Dan took that to heart and moved to Chicago for a month to help and then later joined the campaign as the director of analytics.

slide from Dan Siroker's keynote presentation at SES Chicago 2009

He was in the New Media part of the organization as part of analytics.

Campaign Results

The vote: The Obama campaign won the popular vote and the electoral vote. He brings up a chart that compares the Obama and McCain campaigns’ engagement by Facebook friends, YouTube viewers and unique Web site views. Obama’s campaign was much more effective in those areas.

slide from Dan Siroker's keynote presentation at SES Chicago 2009

[This is a very graph heavy presentation, apologies.]

Money raised: Money is easy to measure so he’s using it for a metric. Not only did Obama raise more money but he also raised most of it online.

Lessons Learned

Lesson 1: Define Success

Success was getting the candidate elected. But what he really means by success is meeting goals.

metric > goal
cost per click > Web site > sign up rate > e-mail signup rate > $ per recipient > raise money

They found they had a break down between getting people to the Web site and getting them to sign up for the e-mail campaign.

Lesson 2: Question Assumptions

slide from Dan Siroker's keynote presentation at SES Chicago 2009

They tried several different copies and media images/video to see which was the most effective in getting signups. After some testing of the audience (we liked “Join Us Now” and “Sam’s Video”) he tells us the results:

“Learn More” and “Family Image” did the best in the real world. They used Google Website Optimizer to do their multivariate testing. 8.2 percent to 11.6 percent increase in conversions using the combination of “Learn More” plus “Family Image”.

Lesson 3: Divide and Conquer

It’s time for another multivariate test. They tested five buttons: “Donate Now”, “Please Donate”, “Why Donate?”, “Donate and Get a Gift”, and “Contribute”.

The audience choice is “Contribute”. What did tests show?

slide from Dan Siroker's keynote presentation at SES Chicago 2009

The most value was actually quite scattered. It depended who you were in terms of which copy did the best.

Lesson 4: Take Advantage of Circumstances

He throws up an image of the campaign headquarters during Bill Clinton’s speech in August. As Clinton was talking, Dan was updating their splash page to mention Bill.

Another example of a circumstance they took advantage of was when Sarah Palin mocked “community organizing”. The campaign sent an e-mail to their e-mail list asking for $100 donations to prove that community organizing is not something to be ashamed of, and they raised $10 million from that push.

Lesson 5: Turn Your Customers Into Evangelists

He shows what he thinks is the most effective video during the campaign. It’s a video about one of the volunteers for the campaign — Charles from Boulder. Not gonna lie, I’ve seen this before and I’m still getting a little teary-eyed. And I’m totally not the only one.

The audience applauds when it’s over. Dan tries to explain why he thinks it’s an effective video.

Users rally around a cause, which leads them to donate, volunteer, and vote. But it’s more than just users coming to a cause. It’s users talking to other users and bringing them in. There’s viral spread.

The video came out on October 28 and garnered half a million views instantly.

This is basically the idea of social media marketing.

He defines affiliate marketing and then blends the two into “social affiliate marketing”, where the cause/affiliate gets money from the business and the users interact with the cause. It’s a transparent relationship.

Take the partnerships formed through Spreadly, for instance. It marries causes and shopping.

slide from Dan Siroker's keynote presentation at SES Chicago 2009

Example: ArmorMount wall mounts for TVs. [I need one of those.]

After buying a wall mount, on the confirmation page you have the option to donate some amount of money to a cause. If you do, then you have the option to have ArmorMount donate money if you share the link with your social media networks. [ZOMG PAID LINK]

Free beta: http://spreadly.com/SES

Q&A

Dan Siroker at SES Chicago 2009

How did you use analytics to integrate your marketing campaigns across channels?

They really didn’t have time for it. He wishes they could have done better but they just didn’t have the time.

Did you do demographic segmentation in analyzing your results?

It’s hard to know that on the Web. It was difficult to do segmentation by gender. They never did experiments to segment by that.

After donating, they didn’t really look at the information they got there either. The challenge was to figure out what worked before they signed up, not post hoc dissection.

Did “Learn More” decrease dollars per recipient because it sounds educational?

He thought that would be the case too but it wasn’t a hard sell to donate anyway.

Obama had a lot more visitors. Was the number of visitors directly proportional to the amount of fresh/unique content provided?

No, it wasn’t. He thinks the difference is that their content was persuasive, not hard asks. He also thinks that the online success was that Obama’s policies brought in young tech-savvy people.

For Spreadly, why don’t you explain the cause on the donate page? Why does the short link just go to the home page?

He thinks that’s something they need to do, or put up an interstitial page to give the users the choice to move on to the site or on to more information. He doesn’t know if merchants would be okay with that.

I’ve heard that you have more e-mail addresses than any marketing database in the U.S. How do you use that database now?

He doesn’t think that’s true. It might be one of the highest quality databases in the country, but that’s it. Right now it’s run through the DNC and it’s owned by Organizing for America. It’s not run by the White House.

What was the most important factor when deciding what would appear on the campaign home page and landing pages?

There wasn’t one. That’s why defining goals is so important. The honest answer was the politics within the campaign. What were the things that people cared about in the campaign? Messaging was more important than donations or persuasions.

Where you invited to go on to Whitehouse.gov to do analytics for them?

He had the opportunity to do some work with the administration on the transition team but he decided that personally he wanted to have as much impact as he could. He wanted to do something entrepreneurial.

What did the White House New Media department learn from the campaign?

They have different success metrics than the campaign did. The metrics aren’t as clear cut and easy to prove. He thinks they’re doing a great job. One of the people from the campaign is still with the White House team.

For Spreadly, can we bring in local charities? Do the charities sign up with Spreadly?

Charities love money, they will be happy to take your money and we will be happy to help. We really want to be able to expand to something like little league teams.

If you want to get your charity involved, email him dan@siroker.com.

Awesome keynote.

SES Chicago Morning Keynote by Dan Siroker was originally published on BruceClay.com, an SEO services company.

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SES Chicago Morning Keynote by Dan Siroker

+ Friday Recap - Little Genius Edition By admin 20 November 2009 at 12:21 pm and have No Comments

Welcome back to Friday, friends. There was no major news this week. Oh, wait. There was that one minor blip on the radar — a.k.a. the release of Twitter’s new, official retweet feature.

The long and short of it is that no one likes it. Lisa Barone dissects the many shortfalls of the function in Why Twitter’s New Retweet Feature Sucks. (Tell the Wall Street Journal I said hello, Lisa!)

cloud computing

Google also had some news to share this week. The source code for Google Chrome Operating System has been opened up to developers. That news and other updates were shared by Google during a press conference this week. You can find coverage of the event across the Web, but readers got a special treat as Matt Cutts joined the liveblogger corps.

Microsoft announced that their anticipated cloud computing system, Windows Azure, will be fully live early next year. The company is inviting software developers to create programs for the platform, hoping to catch up to the cloud computing pack leaders Amazon and Google.

And Yahoo!’s playing catch up in the social search arena as the search engine introduces Twitter results, as well as photos and videos, to their news search results. However, unlike the direct access secured by Google and Bing, Yahoo! will be using Twitter’s public API to incorporate tweets.

Twitter added a new API to the family this week, the Twitter Geotagging API. Now tweets can be geotagged to display location information about where the tweet was posted from. The feature is opt-in only, and is not available on Twitter itself, but through third-party applications.

tweet for a cause

As the wave of holiday season giving rolls up, search aggregator LeapFish is using Twitter as a tool to donate a Make-A-Wish gift to a young boy and his family. A simple tweet and LeapFish will donate $.05 toward sending a four-year-old to Disneyland. They’re still far from the $10,000 goal. Won’t you take a moment and tweet?

With Thanksgiving less than a week away, we’ve officially entered the winter holiday season. PPC Hero offers us search and shopping statistics, popular gift categories, peak shopping days, and Yahoo!’s holiday campaign best practices and tips.

As I get myself in shape for the eating marathon that is Thanksgiving, it’s hard not to send out a wish of support to all the poor, deprived waffle lovers in the country. Breakfast lovers are renewing the cry “leggo my Eggo!” ever since the waffle maker announced that a shortage would exist until the middle of next year. Here’s hoping none of your loved ones have waffles on the wish list this year.

SEO industry thought-leader Danny Sullivan wrote a search marketing industry retrospective on the 10-year anniversary of the first search marketing conference. What were marketers talking about 10 years ago? Human powered engines, cloaking and that little engine Google.

baby in glasses
CC BY 2.0

Hard to believe that big monster Google was ever a baby, but it’s true. How are these for some fascinating facts about babies? New research shows that newborn babes cry in their native tongue. Picking up language patterns from the womb, babies come out crying in the familiar inflections of the local language.

One doctor of linguistics has performed his own language experiment with his newborn, speaking to his kid only in Klingon for the first three years of his life. The result? One adorably nerdy three-year-old.

We may never fully understand the mechanics behind language acquisition, but for some, it sure is fun to try. One mystery I wouldn’t touch with a ten-foot pole is the Riemann Hypothesis, an unsolved math problem that turned 150 years old this week. If you’re more adventurous than I am, give it a shot. Solving the problem comes with bragging rights and a cool $1 million. [Also a lifetime supply of pocket protectors, nerd. --Susan]

In coming-down-the-pipes news, Twitter’s co-founder has confirmed that corporate, for-pay Twitter accounts that offer additional feedback and analytics will be launched in a matter of time. Meanwhile, rumors about a Google-branded Android phone have been all but confirmed.

Slightly more certain is the fact that 2010 is just weeks away. How did the first decade of the new millennium pan out for everyone? It’s been quite a ride, hasn’t it? The Webby Awards has published its list of the ten most influential Internet moments of the decade. It boggles the mind that these formative events only occurred in the last few years when it’s hard to imagine life any other way. I mean, like whoa.

Things I learned from Boing Boing this week:

  • One can have a spiritual experience at an aquarium. Or just by watching an online video of an aquarium.
  • Though we once thought warm bloodedness was a trait of every mammal, a recently discovered extinct goat was cold-blooded!
  • Money has always been in fashion, but origami takes it to the next level.
  • Kitties are cute. Okay, it may not have been a learning moment, but in a must-see vid shot from a police car dash cam, one kitty worked his magic, thus proving that kitties are cute! [And that that policeman was dedicated. He was going to get that ticket written, affectionate snugglekitty or no. --Susan]
  • While I thought it was just a fiction dreamt up by The Pirates of the Caribbean writers, the rising and setting sun can actually flash green!

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Friday Recap - Little Genius Edition

+ Friday Recap - Fine Fall Edition By admin 06 November 2009 at 3:36 pm and have No Comments

Crisp fall weather has come again, and it looks like we’ve got a beautiful weekend in store! Before you put on the house robe and hunker down with a log of cookie dough and a new episode of Ugly Betty (What?! Isn’t that how you start your weekends? [No, I dropped Ugly Betty in favor of Numb3rs and Dollhouse. --Susan]) here’s a recap to ease your brain’s transition from work to weekend.

Motorola Droid with Google Android OS

Google fans are excited about the new Droid smartphone for Google’s Android mobile operating system. Google skeptics, meanwhile, are finding solace in the fact that the company’s buddy-buddy relationship with the White House administration is getting some mainstream exposure.

The search engine and Internet service company has announced a new product for retailers. Google Commerce Search is a storefront that e-commerce business owners can put on their site to make searching for products easier. On first glance it looks like a pretty cool tool to offer visitors, but it sure does cost a pretty penny! Minimum fifty-thousand a year!

Digital marketing conference ad:tech is in New York this week. You can find assorted coverage across the Web, including Microsoft’s reporting of the State of the Industry panel and Bruce’s slide deck for his presentation on SEO best practices (pdf) as part of SMX@ad:tech.

10e20 compiled a list of November’s hot topics in social media. Knowing the popular topics of the day is a great place to start when aiming to create popular and sharable content. And who doesn’t love holidays, movies and the latest tech toys?

most popular toys over the years

For a nostalgic stroll down the memory lane of toys, check out the most popular Christmas toys, going all the way back to the holiday season of 1960. In ‘69, were you all about the Hot Wheels, or does your best Christmas memory lie with the Care Bear craze of ‘84? [I totally remember getting a Cabbage Patch when I was little. --Susan]

Or wait, is social media actually the hot toy this holiday season? A report from Reuters suggests that consumers aren’t the only ones excited for what the holidays may bring. Retailers and brands across the country are relying on social media to be a strong team player over the next few months.

We’re also deep into American football season, so I’d be remiss not to include a football-themed post on the 10 fundamentals of local SEO. Thanks for the pep talk, David Mihm!

Social media super stars like Twitter and other status update services have seen a jump in users, says the Pew Internet & American Life Project. Younger Internet users, those connecting with mobile devices, and social network participants make up the three main groups driving the growth.

Over at Facebook, I’m willing to bet there’s been a good amount of head scratching and brainstorming going on following one spammer’s creepy confession. Dennis Yu walked TechCrunch readers through his process of gaming the Facebook ad system and flooding it with scammy, misleading, and highly profitable content.

Yu’s dealings make up but a small part of the aptly dubbed fakeosphere. The FTC is cracking down on ads (or more accurately, scams) parading as blog posts and user-generated testimonials. I know Halloween is over, but consumers beware.

baby green sea turtles

That level of skeezy can only be followed by a unicorn chaser. Of course, I’m the one writing here, so you’re getting a baby turtle chaser! These kids are going to be such lady killers when they grow up. *Squeal!* Time to take a trip to Sea World!

Babies have definitely been cause for celebration in the search realm of late. Loren Baker, president of Search Engine Journal, found out he and his wife, Janna, have a boy on the way. Google co-creator Larry Page and his wife, Lucy, welcomed a boy into the world yesterday. WordPress developer extraordinaire Joost De Valk cuddled up with his new baby girl for the first time this morning. [And tomorrow, I'm hosting my sister-in-law's baby shower! Huzzah! --Susan]

Internet marketing newsletter and Web resource Web Marketing Today ushers in its 15th year on November 9. If you aren’t subscribed to Dr. Ralph Wilson’s power-packed newsletter complete with actionable articles and expert-laden video interviews, really, what are you waiting for? Congrats to all!

A thread on webmaster forum WebmasterWorld suggests that Microsoft’s search engine Bing is honoring 301 redirects after gaining a notorious reputation for not doing so. Wonder if it has anything to do with MSNBot 1.1 being put out to pasture. MSNBot 1.1 may not have been “old” but it sure seemed a little bit senile.

A new forum has been launched by SEO Phill Midwinter, and he’s come out the gate with a bang and unique insights into optimization strategy for semantic search. As Phill explains, Google uses semantic data (technology that identifies the meaning of words based on their relationship with one another) which we can see through Wonder Wheel, the AdWords Keyword Tool and related searches in SERPs.

In a two part series, Phill breaks down his technical tactics for semantic search engine optimization. He’s explained the concept to me before, but getting a formalized version complete with diagrams did wonders to help deepen my understanding. The step-by-step process Phill outlines is primed for adoption and adaptation.

Las Vegas strip
BY CC 2.0

Next week Internet marketers will be converging on Vegas to attend the search, social media and affiliate marketing conference PubCon. I know super-bloggers will be reporting all the action live (or close to it) on Search Engine Roundtable and Outspoken Media. And if you know of other media outlets providing coverage, feel free to drop a link in the comments.

Not too busy gearing up for PubCon to chime in on a convo I started yesterday, Outspoken Media’s Lisa Barone challenged my admonition against the controversial, saying that strongly worded blog posts force readers to face assumptions, potentially leaving us wiser and more open-minded in the process.

Also challenging assumptions, keyword management platform WordStream offers up five SEO myths and proceeds to bust ‘em wide open with dynamite and rubber mannequins. …Or am I thinking of Mythbusters? Take a look at these common assumptions of the SEO’s handbook and consider what you believe and why.

Things I learned from Boing Boing this week:

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Friday Recap - Fine Fall Edition