About 80% of your blog’s success comes from “ass in chair” time. That’s the time you spend writing posts, editing posts, finding the perfect image, connecting with fellow bloggers, answering comments, shaping up your SEO, and all the other tasks we teach you about here on Copyblogger.

You’ve got to get that stuff right. But great blogs are not built by “ass in chair” time alone.

There’s actually a significant element to your success that you may be neglecting with all that work and focus.

Every once in awhile, you might consider getting out of the chair and physically setting eyes on a fellow human being. I realize this is a bizarre, arcane practice, but bear with me.

Social networking 1.0

Have you ever noticed that you don’t really know what a post is going to be about until you start writing? You throw something out there, and next thing you know, it’s gone in whatever direction naturally follows.

Believe it or not, you can actually replicate this phenomenon by physically locating yourself in close proximity to another person, with each of you taking turns speaking. This is called a conversation.

I know, you know all about conversation already. It’s answering blog comments, writing on your ex-girlfriend’s Facebook wall, and tweeting how cranky you are in line at the Genius Bar. But here’s something you might not know — “conversations” actually predate the internet.

Spend enough time in these “real world” conversations, and you actually trigger the growth of new neural connections. You come up with new ideas. You challenge your existing ideas and take them in new directions. You learn.

This phenomenon is improved by another old-school technique, called listening. It’s like lurking, except the other person can see you standing there, so at some point you should probably say something.

Conversation and listening can, if you let them, become awe-inspiring weapons in your blogging arsenal. They’ll give you a virtually endless supply of post ideas, angles for content, and insights into human psychology.

And they’ll improve the quality of your thinking, getting you out of the same stale perceptions and approaches to your writing.

Do enough of this and you will make friends. These are similar to Facebook friends, except a) you actually like them, and b) if they poke you, you get to smack them in the head and tell them to quit being a jackass.

Advanced stuff

Once you’ve mastered these fundamental tools, you may be ready to move forward to a more advanced practice.

You can practice conversing and listening with more than one person at once.

One place you can try this is an entrepreneur’s group in your local community. Generally the way it works is that you show up, pay something, they serve you a really bad lunch, and the real estate guy hits you up for business within the first 2 minutes.

Once you’ve detached the real estate guy, these can be quite fun. You can engage in listening and conversations with other people who are facing the same issues you are. Some stuff you’ll know a lot about, and you can teach them. Some stuff they’re going to be a lot smarter about than you are, which is when you want to shut up and take a few notes.

You can also go to parties. These are gatherings of people in one place for multiple real-time instances of conversing, listening, and friending, often accompanied by beer, tequila, and possibly pretzels.

These “parties” often include music, dancing, and laughter. Things may even liven up thanks to the noisy presence of one or more highly intoxicated people, who provide entertainment and a comforting sense of moral superiority.

What do I know?

I’m writing this post based on a dim memory of these old-school practices, since I haven’t done them for months. (OK, I did a warmup and had coffee this week with Grandma Mary, which was delightful.)

I’ve developed quite an impressive blogger’s tan. In other words, I’m about the same color as the surface of the moon. I’ve developed it by holing up in my basement office recording and writing content, editing posts, coordinating transcripts, and other 80% activities.

So I thought I’d try something radical. I’m going to work on my 20% and fly out to Austin today to hang out with Brian and lots of other friends for a few days at the South by Southwest Interactive conference.

Maybe you’ll bump into me having a margarita with a pal, crashing a party or two, or just wandering around the streets of Austin enjoying some unobstructed solar radiation.

We’ll be back next week. Maybe.

About the Author: Sonia Simone is Senior Editor of Copyblogger and a co-founder of Inside the Third Tribe. She solemnly promises this is the last “funny” post you will see on Copyblogger for at least one month.

Originally posted here: 
The Surprising Old-School Secret to Blogging Success

guest post by Kelly Diels

warning: there are lessons and even actionable advice in here, but it is buried inside a story. I write stories because I love you and don’t want to bore you and because if you laugh then chances are that you’ll remember the educational bit, too. There’s actual research that this works – it is not just because I am in love with bloviation but hey, tomato tahmahto.

I have big love for tech. You could not pry my dishwasher out of my house without bloodshed and death, most likely yours. And the internet? Don’t even get me started. I want to french-kiss the web. In fact, I’m pretty sure that’s my job or at least my blog’s mission statement.

Still, I’m more of install (or pay someone to install) and hope-it-works kind of gal. I want the fuss without the muss.

And I have this theory about tech: some key pieces of hardware and software make a huge difference and everything after that amounts to tweaks and hacks. But the good tech, like a great love, (initially) inspires awe, affection, and respect and make your life much better on a daily basis. You think: how did I ever live without you, front-loading washer? We wasted so much time.

And then, after the infatuation fades, you get on with your happily functioning and newly-enhanced life and start taking your love, machines, shockingly-white-whites and programs for granted.

I like it like that. I like low-maintenance relationships (don’t tell anyone) and I LOVE that electricity just works and I don’t have to think about it. I like finding the right things, that work, and let them do that in the background. Nearly invisible function is hawt.

WordPress is one of those key pieces of tech that made a big difference in my life. It is like a long distance lover. I don’t quite understand it and I should probably spend more time with it but damn I like it a lot. It does me right, mostly virtually.

Actually, let’s be honest: I LOVE WORDPRESS. My blog is my boyfriend. I adore it. I spend all my time with it. Because of all the fabulous people who love me up in the comments, my blog sates my unabashed lust for attention – which, in turn, has started saving me from terrible IRL relationship decisions.

(Wordpress is saving the world from needy girlfriends. Someone call the Nobel Peace Prize Committee.)

So the thought of someone getting their sweaty, malicious hands on my boyfriend blog and doing dirty things to it makes me nauseous.

It happened to a friend of mine, Kelly Livesay. One of her blogs was hacked and posts and theme modifications deleted.  It happened to journalist Helen Mosher. If you Google her name, the first search result is now “Cheap Viagra Online”. This is not – perhaps obviously – what she intended for her blog. It happened to Robert Scoble, who lost two months of blog posts and gained a very serious sense of personal violation.

And that sense of violation is exactly the prompt for this post: the movie The Girl With The Dragon Tattoo completely FREAKED ME OUT (capitalization absolutely appropriate and required).

Do you know The Girl With The Dragon Tattoo? It is the first of a trilogy of books by Swedish author Stieg Larsson who completed this epic series and then promptly dropped dead. It is a gripping book and it almost killed me, too. I read it in five hours.

And then I got my hot little hands on the movie. Lisbeth, the main character and dragon-wearer, is one tough chick. You don’t want to mess with her. She’ll hack you.

Because that’s what she does. Lisbeth is a freakishly talented hacker. She works as an investigator and conducts her investigations from the convenience of her laptop. She gets into your computer and reads your naughty e-mails, your work memos, your sexts, your bank statements, your browsing history, and then uses that information as she sees fit, for her clients, or herself.

And if you’re on her side – I mean, who doesn’t want her to catch the lady-killing villain? (the villain) – then you’re with her, all the way, as she uses her scary powers for good.

So: The Girl With The Dragon Tattoo. Wrenching read, haunting movie. Great entertainment, especially if you’re looking for a new reason to become deeply paranoid about all the ways people can screw with you online.

Robert Scoble’s not kidding when he says that he feels his virtual house was burgled. Thanks to this paranoid movie, I now feel his paranoia pain and I’m deeply worried about my boyfriend blog.

Still, I don’t  understand the point of hacking blogs, so I asked my friend Dave Doolin (Website In A Weekend), who knows Serious Stuff about WordPress, code, programming and How Things Work.

Kelly Diels: What’s the point of hacking a blog? Why would someone want to break into a blog and make it say BUY VIAGRA! instead of just building a sex blog to sell Viagra?

Dave Doolin: Honestly, I’m not really sure, but I’ll hazard a guess: it’s cheaper to spray spam by the trillions than it is to create your own site and work at building traffic. It costs next to nothing to hire people to send a e-mails, so even a really tiny conversion rate generates profit.

Kelly Diels: So how do we keep hackers out of our blogs? On your site, you recommend that bloggers change “Admin” to something specific and then delete the Admin user, so I did that, and Amanda Farough told me to make a unwieldy, ridiculous password that is actually a sentence with random capitalization and characters.

Dave Doolin: Yeah, those two things are a good start. You do want a long, complicated password. The other thing that everyone should do is read the WordPress Development Blog and Other WordPress News. They’re both in your dashboard, and they’ll keep you up to date on the latest hacks and security threats.

(I studiously ignore those two boxes in my WordPress dashboard but now, as of right this minute, I’m going to pay attention.)

And, now that I’m paying attention, I checked in once again with Amanda Farough, who is my designer/developer/chief-cupcake-sharer/coder-extraordinaire. She takes care of my site, because, as I mentioned, I like my tech to work but I’m not really inclined to make it work myself.

Kelly Diels: So, Amanda, what are we doing to keep my site secure? And by “we”, I mean you. What advice do you have for bloggers to keep their blogs on the unhacked side?

Amanda: Here’s my security short list:

1. Change your .htcaccess to protect your database name and password by adding the following line of code: deny from all. In the event of someone hacking your blog, they won’t be able to determine where your tables are, protecting you from losing everything.
2. WP-DB-Backup is your new best friend. Get it emailed to you once a week or, if you’re really paranoid, once a day (note: Dave Doolin said we should do it once a day and I heart paranoia. That’s totally where I’m living right now. Thanks, Dragon Tattoo conspiracy). Don’t trust your server or your email server. Save copies of the database to your local drive as soon as you get the email. That way, you’ve got two copies: one on your email server and the other on your local drive.
3. Update Wordpress every single time you’re prompted to. These releases are the blogger’s equivalent to driver updates: they fix holes in security, functionality, and usability. If you’re running 2.8 when we’re on 2.9.2, then run that update. You’ll be glad you did.

And that – according to my friends in the know, because trust me, I didn’t know – is the short story of how to keep your blog safe and out of the sweaty, dragon-tattooed hands of malicious hackers itching to delete your hot copy and sell us sex aids in your name.

WordPress Security Summary:

• Get rid of your Admin user account
• have a long, complicated password
• keep up to date on WordPress tips and news by reading WordPress
  Development Blog and Other WordPress News
• BACK IT UP, baby
• Protect your database name and password
• UPDATE UPDATE UPDATE

 __________________________

Join the Dragon Tattoo Blog HUNT - an internet wide scavenger hunt tied to the feature film launch of bestselling book The Girl With the Dragon Tattoo. Win great prizes – free movie tickets, books, movie soundtrack, posters and more. To join the contest, start at the beginning of the HUNT by visiting www.dragontattoofilm.com/contest for full details and the first clue. The Girl With the Dragon Tattoo is in theaters near you starting March 19th.
THE NEXT CLUE:

This site explores everything Apple, but don’t tell Steve Jobs because this weblog is officially unofficial.

Kelly Diels writes for ProBlogger every week. She’s also a wildly hireable freelance writer and the creator of Cleavage, a blog about three things we all want more of: sex, money and meaning.

Post from: Blog Tips at ProBlogger.

Blog Security: The Girl With the Dragon Tattoo Scares Me Into Taking It Seriously.

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Originally posted here: 
Blog Security: The Girl With the Dragon Tattoo Scares Me Into Taking It Seriously.

Moderator: Danny Sullivan, Editor-in-Chief, Search Engine Land

Speakers:

Brian Boland, Manager, Direct Response Solutions, Facebook
Addie Conner, Director of Search Marketing, Course Advisor Inc.
Michael Kahn, SVP, Marketing, Performics
Will Scott, President, Search Influence

Facebook’s Brian is starting the session. He’s going to give an overview of how Facebook ads work. About half the audience is using Facebook ads now.

Mission: Give people the power to share and make the world more open and connected.

Product vision: identity, connections and sharing

Facebook scale: Rapid growth, the top daily reach of any site, including Google and Yahoo, they’re number one in the time spent on a site.

Direct response: Standard ads

1. Standard ad
2. Standard with social
3. Event
4. Fan

Facebook Ads and Search

1. Users are at a different point in the sales funnel. Comparing a Facebook ad to a search ad and you see they’re very different. Facebook has a broader swath of users. Facebook ads will have an impact at the highest level of the funnel, demand generation, as well as the end with demand fulfillment.

2. Targeting is based on user interests, not keywords: take advantage of interests and connections. You can specify targeting for age/gender/location, authentic interests (not “keywords”, they’re changing that next week).

3. The ad environment and ad units themselves are very different.

Optimizing Facebook ads is between an art and a science. There are demographics reports that provide information about users viewing and clicking on ads. There are responder profile reports which tell you common characteristics of the users clicking on your ads.

Try it out. For new accounts or accounts created in the last 90 days, $50 coupon to test and learn with Facebook Ads. Limit 150 uses. Code: SMX50

Next Michael will talk about performance based advertising on Facebook and some applications that are being used to optimize Facebook advertising.

Performance Based Advertising

Facebook social ads are text and image based ads that appear in the right-hand rail of Facebook user’s profile pages

Bought on a CPC or CPM basis

Trigger by demographic

Benefits:

Increase brand exposure

Drive acquisitions/sales

Generate fans

Capabilities:

CPC auction-based media to target audiences on social networking sites and manage campaigns to optimal CPA, click or impression goals

They learned that Facebook is a fertile and welcoming promotional environment, with the right offers.

Case Study: Threadless

Facebook Application Development

Moxie Interactive developed an app for driving movie sales. It fetches movies or gifts your friends may like based on their profile interests. Select your Facebook friend in the “fetch” box. Users could add it to their profile. Users could share their fetch result with their network.

Benefits of a Facebook connection with your consumer:

Post ad for product 27%

Link to ad for product 37%

Purchase product 44%

Talk about product & recommend product, combined 46%

Will is next. He works with local businesses, almost all small businesses with small budgets. He’s going to compare search and Facebook ads with small budgets. He’s generally finding the same level of success on Facebook at a third of the price of the major search engines.

Display ads are earlier in the cycle. You can talk to them before users know they have a need.

Facebook Demographics

Facebook is like the third-largest country, or it rivals it in size. It’s also the third of the population with money to spend (they have computers, after all).

They’ve seen a huge savings on a cost per lead basis with Facebook. The advantages of Facebook are a lower CPC that traditional PPC, there’s great demographic targeting, and you get magazine-like editorial ads. Keyword filters allow tremendous targeting opportunities.

You can target fans of affinity groups. For instance, show ads of high-vanity product to fans of Victoria’s Secret. You can also show ads to fans of your competitor.

Facebook Advertising Benefits Summary:

• Lower cost per click
• Lower cost per conversion
• Less saturated ad inventory
• Demographic filtering
• Competitive targeting
• Customer is earlier in buying cycle

Addie takes the podium next. She loves Facebook ads:

• In January her ads were served to 57 million unique users an average of 56 times for total impressions of 3.2 billion.

• User data is accurate for the most part
• Targeting is awesome
• It’s not Google, Yahoo! or MSN and she likes competitiveness in the marketplace

Who’s Advertising on Facebook now?

• Data collectors
• Aspirational products
• Local advertisers
• At night, it’s a dating site
• Brand advertisers
• Everyday needs
• Facebook game apps

Finding Your Audience

It’s not search — it’s demand creation:

• Know your demo – gender, age
• Understand their interests – interest, education, occupation, keywords
• If they are dating and who they like to date – relationship status and interested in
• Know where they live – geo and language
• Get to know their friends – app, fan page

Testing is awesome:

• Image tests
• Headline tests
• Body text tests
• Three-factor ANOVA
• User experience testing
• Geo testing
• The list goes on!

They did a test of 6 ads for the same thing, same text, different images.

From here you can do a headline test. They saw up to 120 percent difference in unique CTR, 101 percent difference in conversion rate.

Challenges: Constantly evolving marketplace

• Changing ad policies
• New entrants
• Ad fatigue
• Audience saturation
• User behavior

How to Win:

• Get to know who you want to target
• Continually test and get better
• Get granular
• Use all the reporting Facebook gives you
• Be creative
• Stay fresh, try new things

Fears: Her mom is on Facebook. Facebook might not be that cool anymore. But she hopes it lasts because it’s a great platform and it’s getting better every day.

Facebook Ad Tactics For Search Marketers was originally published on BruceClay.com, an SEO services company.

Continued here:
Facebook Ad Tactics For Search Marketers

One of the easiest way to get people to join your Facebook Fan page is to invite all your current Facebook friends to join. However, the process can be quite time consuming if you have a lot of friends. I have over 4,000 friends on Facebook. To invite everyone of them to join my Fan page means I have to manually select everyone, which I estimate would take over two hours. Here’s a little trick that was shown to me by Michael Yurechko that will allow you to select all your Facebook friends automatically.

Tell Your Friends About My Fan Page

The best way to demo how this system works is to have you actually do it by inviting your Facebook friends to join my Fan page. Go to my Fan page and click the “Suggest to friends” link. This will bring up a pop up box with a list of your friends to invite. Normally, you would have to manually select everyone on your list. However, enter the following line of code into your browser’s URL field and it will automatically select all your friends.

javascript:elms=document.getElementById(‘friends’).getElementsByTagName(‘li’);for(var fid in elms){if(typeof elms[fid] === ‘object’){fs.click(elms[fid]);}}

If you have a lot of friend, it may take a minute or two before everyone gets selected. Now, just hit the “Send Invitation” button and an invite will go to your friends asking them to become a fan of John Chow dot Com. That’s it, you’re done! You can use this for any Facebook invite. Have a big party you want to promote? Use this to send everyone an invite!

If you’ve found this post helpful, then please send an invite to all your Facebook friends and tell them to become my fan. It’s really easy. Just follow the steps above.

Discover the SECRETS I’ve Learned to go from zero a month to over $40,000 a month from blogging. Download Make Money Online with John Chow dot Com for FREE!

Read the original here: 
How To Make Your Facebook Fan Page Go Viral, Invite All Friends

Last week, my good friend Neil Patel made a post explaining why he would never live in a rich neighborhood. While I understood Neil’s main argument, I found the post quite amusing. It’s true that Neil does not live in a “rich neighborhood.” He lives in downtown Seattle in the private residences of the Hyatt Hotel. Downtown Seattle is a business district and not really a neighborhood. However, as business districts goes, downtown Seattle has to be the richest business district in all of Washington State. So while Neil may never live in a rich neighborhood, he has no problems living in a million dollar suite and taking advantage of all the amenities offered by the Hyatt.

I currently live in West Vancouver which happens to be the richest neighborhood in Canada. I’ve also lived in the Downtown Eastside, which is the poorest neighborhood in Canada. While I do have fond memories of the DTES, I much rather prefer my current neighborhood than my past one. As a rebuttal to Neil’s post, here’s why I live in a rich neighborhood.

Her Name Is Sally Chow

Every parents wants the best for their children. One of the main reasons we moved to West Vancouver was because of the school district. Generally speaking, the richer the neighborhood, the better the schools and West Vancouver has the highest ranked school district in the Province. They also have smaller class sizes and better equipments. Sending your child to the best school doesn’t guarantee they’ll succeed but it does mean they’ll get the best education possible and when it comes to Sally, I want give her every advantage available.

It’s Nice and Quiet Here

West Vancouver has no industrial zones and the commercial zone is limited to one main street call Marine Drive. Pretty much everything else is residential or recreational. The city has a bylaw preventing any business from operating 24 hours a day (the 7-11 has to close for a few minutes everyday) and there are no nightclubs, bars or casinos.

You might say that sounds extremely boring but the point is I live in West Van. I don’t party in West Van. If I’m feeling the need to get into trouble, downtown Vancouver is just short drive across the bridge. The situation is ideal. I live in nice quiet neighborhood that’s just a hop, skip and a jump from the action of downtown.

It’s Safer Here

Providing a safe environment for my family is extremely important to me. Rich neighborhoods generally have lower crime rate and West Vancouver is no exception. The city reported 2,265 criminal code offenses in 2008. By comparison, the city of Surrey had 45,655 criminal code offenses during the same period. When I walk down the streets of West Van, I’m pretty certain I won’t be the victim of a drive by shooting or mugging. I don’t feel the same way walking down the streets of Surrey.

The View Is Better

I think the above photo speaks for itself.

Birds of a Feather Flock Together

Have you ever noticed that successful people hang around other successful people? Birds of feather really do flock together. I’m comfortable living where I am because I can relate with the people down the street. My neighbors are mostly business owners and entrepreneurs. We have a lot in common. The networking and business opportunities are much better in West Van than the Downtown Eastside.

The power of association is extremely powerful in the way it dictates who you are and how much money you make. If you want to change yourself or you lifestyle, then quite often, it will require you to change the circle of people you associate with. In order to continue climbing the ladder of success, I make sure I associate with other successful people. I thought I was doing well when I was making $10,000 per month. Then I started associating with people like Shoemoney and Neil Patel. Now, I can’t imagine living on only $10K per month.

If you aspired to be more than what your friends want to achieve, then you’re going to have to find others at your level or above and start associating with them. It’s easier to find those people in a rich neighborhood like West Vancouver than a poor one like the DTES. Birds of feather flock together. Success breeds success. This is why the rich get richer. If you want to become rich, you need to hang where they hang. While Neil may say he’ll never live in a rich neighborhood, living in the Hyatt hotel isn’t exactly poor!

Below is a video by super Realtor Jason Soprovich explaining more about West Vancouver. Give him a shout if you’re looking to move here.

Discover the SECRETS I’ve Learned to go from zero a month to over $40,000 a month from blogging. Download Make Money Online with John Chow dot Com for FREE!

Read the original here:
Why I Live In a Rich Neighborhood

This is part two of a three-part series on how to profitably translate advice from old-school marketing guru Dan Kennedy to a new online environment.

Last week we looked at the first 5 steps in Dan Kennedy’s Ultimate Marketing Plan, and how you can translate those old-school ideas into an online marketing strategy.

This week we’ve got five more for you.

6. Get Free Advertising

In the book, Kennedy focuses on methods for getting free advertising through traditional media. However, times have changed. These days, it’s social media that can best butter your bread.

If you’re comfortable navigating online, you have a clear advantage here. Other than the expense of time, the majority of social media tools are entirely free. There have never been more easy to implement and widely available instruments to help you smartly promote your business.

If you’re a regular reader of Copyblogger, you already know this goes hand-in-hand with the content marketing gospel flowing from the pulpit, day in and day out.

If you deliver value on a consistent basis, eventually others will help you with the hard work of promotion. They’ll spread your influence and draw prospects to your business like metal to a magnet.

Whether you do this by being flamboyant, an expert, an observer, or otherwise, it’s never been simpler to reach a worldwide audience without having to have a war chest budget.

7. Become Hot!

Trends are great; fads are not.

The last thing you want is to be here today and gone tomorrow. Getting people engaged so they are not only talking about whom you are but also what you’re doing is a tremendous way to increase business.

Once in your sphere, you can groom your one-time prospects into evergreen customers.

Kennedy cites seven ways to get people talking:

• Gain prestigious recognition. Get name checked by someone in the know. Perhaps Chris Brogan or Darren Rowse mentions you, thus instantly putting you on the radar of a wider audience. Guest posting is a great shortcut to accomplish the same thing.
• Offer new products. Offer something new or put a unique spin on something old. Offer something decidedly different or measurably better than your competitors, and people will be talking.
• Offer new services. Find a unique way to service your clientele, or create an unbeatable guarantee and people will naturally want to share it with their friends.
• Tie into trends and news events. Always have an open ear for what people are discussing these days. This doesn’t mean you need to jump on a Tiger Woods Infidelity Special!, but you can find ways to make the headlines relevant to your business.
• Tie your business to seasons and holidays. From Groundhog Day to Christmas, there’s always a jubilee to jump on. Be creative. Why wait for a “Harvest Sale,” when you could promote your business during “Talk Like a Pirate Day?” The possibilities here are endless.
• Tie your business to movies and entertainment events. We love to talk about the latest movies we’ve seen or television we’ve watched. Even if we pretend not to, most of us glance at the tabloids while paying for our groceries. Make your business a part of the water cooler conversation.
• Piggyback off the fads of others. Fads are here today and gone tomorrow. Though you wouldn’t want to build your business on a passing whim, it can be great to ride the waves while they’re good.

8. Poor Boy Marketing

It’s easy to fritter mountains of money on poorly placed advertising, but moving your enterprise online has made it far easier to avoid this tragic mistake.

See #6 – Get Free Advertising. Get online and get going. Don’t spend tons of money on Adwords or banner ads when you’re getting started. Instead, spend tons of time making connections and getting your message heard.

9. Maximizing total customer value

The life of a customer over time is, by far, one of the biggest assets your business can have. The cost to gain a new customer is substantially higher than that to keep an old one happy. Yet a common mistake many business owners make is giving too much attention to getting new clients, rather than focusing on their existing loyal customers.

Losing some customers is unavoidable, but there are many things you can do to avoid the fallout.

According to Kennedy, businesses lose customers because:

• 1% die. Until we figure out how to cyborg ourselves, there’s not much we can do about this one.
• 3% move. Offline, this is due to geography; online, it’s due to shifting interests. You must do all you can to hold the attention of your audience. Some loss is acceptable over time, but stay remarkable and you will minimize the losses.
• 5% switch to something else due to a friend’s recommendation. There is no more valuable referral than that from a friend. Yet, if your customer is truly happy with your product or services, the odds of them leaving are slim.
• 9% switch to a better product or service. The best way to fight this is to make sure your products, services, and offers are simply the best around.
• 14% leave for general dissatisfaction. Again, it’s a good idea to trim the tribe, as you’re never going to please everyone. However, if a customer leaves, make sure you did everything within reason to keep them.

All together, those five reasons only add up to 32%. A staggering 68% of customer loss is due to indifference.

Appreciate your customers, give them value at every opportunity, and allow the relationship to grow over time.

10. Fueling Word-of-Mouth

Online, we call this going viral. The best referrals come from other happy customers. Your job as a business owner is to fuel that praise.

Kennedy suggests using the “EAR” formula:

• E- Earn your referrals. Do what you do so well that others can’t resist talking about you. Publish content that makes others eager to share.
• A- Ask. It might make you uncomfortable, but you shouldn’t be shy about asking for referrals if you are doing a job that warrants praise. Give your customers the tools they need, clearly communicate your desires, and watch your business grow.
• R- Recognize and Reward. Acknowledge your customers when they give you the gift of a referral and never fail to reward them for their efforts. Reciprocity goes a long way, both online and off.

That’s it for this week. The final four elements of Kennedy’s Ultimate Marketing Plan applied online will be in next week’s final installment of the series.

About the Author: Sean Platt writes direct response copy, as well as helping authors write, publish and promote their book. Follow him on Twitter.

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Lessons 6-10 from One of the World’s Highest-Paid Copywriters

guest post by Kelly Diels

I have been blogging for almost ten months. I quit my job – a really, really good job – last week. Today, I made $10,600.

In one day.

(Okay, not really in one day, but today I collected two cheques for writing projects that I secured because the clients saw my pieces at ProBlogger and hired me. True story.)

How did I use my blog to launch a business?

1. I didn’t know anything about blogging except that I wanted to do it, so I googled “how to blog” and landed on ProBlogger. Thank goodness. So I learned how to blog on ProBlogger. I literally started with a piece from the archives about what to include in your first post.
2. I started reading the blogs of people who were commenting at ProBlogger. I wrote a couple of adoring e-mails. Josh Hanagarne might know what I’m talking about. He’s easily flattered.
3. Then, as I gained confidence – in part because I read the trial-and-error stories of other bloggers, here –  I started guest posting on ProBlogger. I sent Darren Rowse a whole whack of wacky pieces.
4. Darren said, and I quote very loosely because I’m pretty sure he used proper grammar, hey I like your stuff, wanna write weekly?
5. I said, umm, let me think about it. (Don’t believe that ostentatious lie. I didn’t say that. Instead, I said  ”YES!!!!” and I launched (unbeknownst to him) into The Happy Shimmy wherein one drops it like it is lukewarm. And my awkward-girl-dance still looked better than this one. Maybe. Probably not. Shout out to bloggers: that’s a challenge. Let’s see your dance moves.)
6. My blog traffic exploded. I didn’t mind this, at all.
7. People started asking me to write for them. They’re even paying me. Lots.
8. I have true, passionate friends – other bloggers – who are part of my heart, now, in real life (such a thing actually exists) whom I met because of ProBlogger (see #2). Either I saw their piece and stalked them until they relented and befriended me, or vice versa.
9. A white hot meta-entrepreneur, and one of the people I admire most in this world, asked me to co-author a book with her.
10. Yes, I am TOTALLY FREAKING OUT. ProBlogger, lots of love, some dancing and a little effort (ok, a LOT of effort) changed my life.

My quit-my-job-in-ten-months lessons:

• when you’re figuring it out, the guidelines and tips and case studies at ProBlogger and other how-to-blog sites make the blogging world less intimidating
• find your voice and write good stuff
• be yourself. There’s no competition for that.
• make friends
• try lots of different techniques to promote your blog. As soon as you figure one out, keep doing that, and add another. (Did you read Jade Craven’s post about landing pages? Or Josh Hanagarne’s advice abouttricking his friends having a contest to get people to buy advertising? These are live-action case studies and that’s just useful.)
• investigate – and try – lots of different models for making money: ads, products, affiliate deals, offline work.
• play nice
• prepare to be tired. Very tired. You may as well cut off your cable, now, because TV is no longer part of your daily regime. Unless you’re a TV blogger. In which case you’re just screwed.

So yep, I’ve got big love for ProBlogger (though my cable company may have other opinions) because what I learned here empowered me. I don’t mean that in just a fluffy, feel-good, girl-power kind of way; I mean, I have money in my hand. I mean, I now write for a living.  In just ten months, ProBlogger helped me change my life.

And I’m pretty sure that Darren Rowse would have offered me the weekly gig even if I hadn’t written this piece as bait.

I’m just kidding. Really. He made me the offer two months ago and unlike some people (me), he’s immune to flattery. Don’t even try it. Call me instead.

Better yet, let’s dance.

___________________________

Kelly Diels writes for ProBlogger every week. She’s also a wildly hireable freelance writer and the creator of Cleavage, a blog about three things we all want more of: sex, money and meaning.

Post from: Blog Tips at ProBlogger.

How ProBlogger Changed My Life and I’m Not Saying That Just To Suck Up.

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How ProBlogger Changed My Life and I’m Not Saying That Just To Suck Up.

Over the last few weeks I’ve had three conversations with readers regarding different sources of traffic.

In each case I had a number of email exchanges with each blogger (all on the same day) and ended up laughing to myself at the common theme but extremely different opinions being expressed by each of the bloggers.

In each case the bloggers had strong opinions (and experiences to back those opinions up) on what type of traffic was ‘best’ and how to get it.

1. In one case the conversation started with a blogger telling me that I focus too much upon social media traffic and not enough on traffic from search engines. Their niche didn’t work with social traffic but with search traffic they did best.
2. In another case the blogger told me that they’d been told to forget about search traffic in their niche and work more on building traffic from other sites and to convert it into ongoing traffic with newsletters.
3. In the last case a blogger told me that in their opinion the best type of traffic was social media traffic and they didn’t see the point in newsletters.

I was reminded through these conversations just how many different valid approaches there are to blogging. I also came away with a few thoughts that I thought I’d jot down here on the topic of driving traffic to blogs.

1. There are Many Valid Sources of Traffic

The above chart shows just 8 of many sources of traffic to a blog. As I write this others are already springing to mind (for example some bloggers run paid advertising to drive traffic to their blog – others get it from banner exchange programs). The reality is that there are many potential sources of traffic.

2. The ‘Best’ Source of Traffic Varies from Niche to Niche

As I thought about the 3 bloggers I was chatting to above it struck me that each had found great sources of traffic but that they were each operating in very different niches.

The first blogger who had written off social media was in a niche that people were simply not using social media for (I won’t reveal the niche as I don’t have their permission but it was a very very niche focused blog). Perhaps they could have driven a tiny bit of traffic with social media but for them Search was a much better place for them to invest their time.

3. Different Sources of Traffic Will monetize differently

Another important factor to consider is that some sources of traffic will monetize ALOT better than others. I’ve found that search traffic can work very well with AdSense for example (it depends upon the niche and intent of the reader). People arrive on your site searching for specific information, read your content, see an ad that relates to their search term and click on it.

RSS readers on the other hand don’t tend to convert for AdSense as they tend to be loyal readers and many don’t even click through to your site to read your content. RSS readers (and social media traffic) however can convert really well for affiliate promotions or selling your own products to.

4. Traffic Patterns Change over the life cycle of a blog

As a blog matures its sources of traffic often quite naturally change.

There’s no typical one size fits all pattern to this but at first the traffic might mainly come from other blogs or forums where you comment – or blogs where you guest post – or articles that you write. In time you might start to see more traffic from RSS or newsletters as a few people subscribe. Perhaps then some traffic will come from other sites who link to you (people who subscribe via RSS might have their own blogs) and from social media. After a while your search engine ranking might kick in as a result of the links from other sites and your guest posting and article writing and you might start seeing Google traffic. Once your blog is more established you might start seeing social bookmarking viral events that spike your traffic.

Again – this is not going to be the pattern for all blogs but in time traffic will naturally start to come from different places – the key is to try to leverage it for ongoing good (trying to get your blog to be sticky rather than just having one time visitors) and to work out how to convert that traffic for the goals you have.

5. Bloggers should be open to different approaches

While each of the three bloggers had discovered great lessons and good sources of traffic for their niches and the life cycles of their blogs – I was left wondering in each case whether the bloggers were being a little too closed off to different sources of traffic that perhaps could have added to the overall mix of traffic.

I see a lot of SEO type bloggers write about the worthlessness of social traffic for instance. One common comment that I get from some SEOs (definitely not all) is that social media traffic can’t be monetized. The reality could not be further from the truth. It won’t always convert but it certainly can. For example I know in each of the E-book launches that I’ve done in two niches that I’ve seen significant conversions from Twitter traffic.

On the flip side of things I hear some social media focused bloggers write off SEO and say that it works itself out and you don’t need to optimise your blog for search if you just produce good content. While there is some truth in that (good content does tend to generate natural incoming links to some extent) with a basic understanding of principles of SEO and a few minor tweaks a blog can rank much better in search engines without compromising the integrity of the content.

I guess what I’m getting at is that if you get exclusive about the type of traffic you are after you could actually be limiting the potential of your blog’s incoming traffic.

6. Too many Eggs in One Basket Can Be Dangerous

I used to be very focused upon search traffic in my early days of blogging. I worked hard to optimise my first blogs for search and got to a point where I was making a full time living from the ad revenue I was getting almost exclusively from Google. As a result I got a little lazy in some of the other areas – I didn’t work to convert readers to be loyal with newsletters or with prominent calls to subscribe to RSS, I didn’t build too many relationships with other bloggers to generate referral traffic and I was very inactive in social media (although it was much more limited back then).

As a result when Google decided to adjust their algorithm one day and my rankings dropped (and almost completely disappeared) in their results I lost almost all of my traffic – and as a result almost all of my income.

I was lucky in that Google readjusted their algorithm a couple of months later and I regained a lot of (but not all) of that traffic but in the mean time I looked for and found a ‘real job’ – and more importantly learned an important lesson about the power of having more than one source of traffic.

That experience was the beginning of me doing a few things that included working harder on capturing readers as subscribers (email and RSS), networking more with other bloggers in my niche and getting more involved in promoting my blog in other places (mainstream media, social media etc). My hope in doing all of this was to build up other sources of traffic so that if Google ever switched off my traffic again (temporarily or permanently) I’d at least have enough traffic to survive.

Google still does send me around 40-50% of my traffic (it varies a little from blog to blog) but I’m in a position now where I could survive for an extended period if it all disappeared (not that I’d like for that to happen).

7. The Importance of Personality and Being Yourself

I’m sure there are other factors that are at play that might be worth considering when looking at traffic. One of these (that I’m yet to fully think through) is personality type.

For example a lot of my my technically thinking friends seem to enjoy the challenge of SEO a little more. They love experimenting with and testing what happens when they make small tweaks to different aspects of their blogs. They’re constantly testing different setups and do quite well from it. I am not technically minded and find their attention to detail very very unusual (and so far from where that I’m at that I feel like I’m from another planet).

Other friends are perhaps a little more social by nature and as a result seem to do well on Twitter.

Others seem to do better by applying their freakish ability to write blog posts that get tonnes of links from other sites and which do brilliantly on social bookmarking sites..

Others are networkers and spend a lot of time interacting with other bloggers and site owners and tend to get links and traffic that way.

Others just seem to be brilliant at building community on their blog and as a result retain almost everyone who ever comments and build new readers from those people telling their friends.

I guess the lesson here is to be yourself and work with your strengths. Of course you don’t want to let your strengths dominate so much that you ignore or become lazy in areas that you’re not as strong in – but do follow your natural abilities and leverage them as much as you can.

Remember that there is no wrong or right way to generate traffic for a blog. If you were analyze the sources of traffic on many top blogs you’d find quite different factors at play!

Post from: Blog Tips at ProBlogger.

7 Factors on Generating Traffic to Your Blog

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7 Factors on Generating Traffic to Your Blog

If you’re reading this while at the GetListed Local University seminar, a big welcome to you. Thanks for visiting SmallBusinessSEM.com. In my presentation, I mention a couple dozen web sites, articles, and other links that you may not have had time to jot down while I was speaking. If that’s the case, here are all the references I made in chronological order:

Trust
SEO Success Pyramid

Stats
Nielsen: Led by Facebook, Twitter, Global Time Spent on Social Media Sites up 82% Year over Year

Blogs
Jeremiah Owyang: Web Strategy: How To Evolve Your Irrelevant Corporate Website
HubSpot: Study Shows Small Businesses That Blog Get 55% More Website Visitors
Dr. Cynthia Bailey: OTB Skin Care Blog
Mike Blumenthal: Understanding Google Maps & Local Search
Seth Godin: The number one secret of the great blogs

Twitter
switchwinebar
AlbionsOven
WoodhouseSpa
YogiJones (Berry Chill)
Twitter Advanced Search
NearbyTweets
ChirpCity
LocaFollow

Facebook
Search Engine Land fan page
SearchEngineLand.com (fan page widget in right column)

Reviews
Nielsen: Consumers Trust Real Friends and Virtual Strangers the Most
Local Search Ranking Factors
Yelp FAQ (most reviews are positive)
Bazaarvoice Industry Statistics (most reviews are positive)

Reputation Management
Google Alerts
Yahoo Alerts
TweetBeep
SocialMention
BlogPulse
Yelp Business Owners’ Guide

If you have any questions or feedback about my presentation or the session in general, feel free to leave a comment below. There’s also a Contact button at the top of the page. I’d love to hear from you!

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This is a post from Matt McGee’s blog, Small Business Search Marketing.

Welcome GetListed Local University – Spokane Attendees

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1. GetListed Local University: Spokane is One Week Away
2. Teaching at GetListed Local University

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Welcome GetListed Local University – Spokane Attendees